Assertive Communication: 10 Tips
Most of us know that assertiveness will get you further in life than being passive or aggressive. But few of us were actually taught how to be assertive. Here are ten tips to help you be more assertive.
1. Choose the right time.
Imagine you’re dashing down the hall on your way to a meeting. Lisa passes by. You call out, “Can you have the Microsoft project out by Tuesday?” Because you haven’t scheduled a special time to bring up the issue, Lisa has no reason to think your request deserves high priority.
2. Choose the right place.
Discuss important issues in a private, neutral location.
3. Be direct.
For example, “Lisa, I would like you to work overtime on the Microsoft project.” Whether or not Lisa likes your request, she respects you for your directness.
4. Say “I,” not “we.”
Instead of saying, “We need the project by Tuesday,” say, “I would like you to finish the project by Tuesday.”
5. Be specific.
Instead of, “Put a rush on the Microsoft project,” say, “I would like the Microsoft project finished and on Joe’s desk by 9:00 Tuesday morning.”
6. Use body language to emphasize your words.
“Lisa, I need that report Tuesday morning,” is an assertive statement. But if you mumble this statement while staring at the floor, you undermine your message.
7. Confirm your request.
Ask your staff to take notes at meetings. At the end of each meeting, ask your group to repeat back the specifics that were agreed upon. This minimizes miscommunication.
8. Stand up for yourself.
Don’t allow others to take advantage of you; insist on being treated fairly. Here are a few examples: “I was here first,” “I’d like more coffee, please,” “Excuse me, but I have another appointment,” “Please turn down the radio,” or “This steak is well done, but I asked for medium rare. Could you please take care of it?”
9. Learn to be friendly with people you would like to know better.
Do not avoid people because you don’t know what to say. Smile at people. Convey that you are happy to see them. Ask a question about them if you can.
10. Express your opinions honestly.
When you disagree with someone, do not pretend to agree. When you are asked to do something unreasonable, ask for an explanation.
Please pass these tips along to a friend.
Written by Dale Simpson, Ph.D., Licensed Psychologist